Frequently Asked Questions

General Information

 

What is order fulfillment?
What is Fulfillment by Frisbo?
Why should I outsource my order fulfillment to Frisbo?
How does Fulfillment by Frisbo work?
What are the benefits of using Frisbo?
What are the product categories I can fulfill with Frisbo?
Do you handle international orders?
Can you help with importing my goods from overseas?
Do you offer bonded warehouse facilities?
Where are your fulfillment centers?

Getting Started

 

How can I start with Frisbo?
Do you have a demo for your service?
How long does it take for my orders to start shipping through Frisbo?
Can I use Frisbo for the fulfillment of orders received on my website?
Can I use Frisbo for the fulfillment of orders received on a marketplace?
Can I use my branding?
Do I get storage insurance?

Pricing

 

What are Frisbo's costs?
What is the billing procedure?
Do you have a setup fee?

Integrations

 

Which e-commerce platforms do you integrate with?
Which marketplaces or marketplace integrators do you integrate with?
Do you have integration instructions I can review?
Can I integrate Frisbo with my custom-made website?

Stock Control

 

How can I monitor orders?
How will I know when my stock levels are running low?

Storage

 

How do you charge for storage?
Do you require a barcode on each unit?
Do you have warehouses with specialized storage facilities (temperature controlled, high value, alcohol & tobacco)?
How long does the receiving of goods in the warehouse process take?
What happens if my stock arrives damaged?
What do I need to do before I send inventory to you?
Are there certain types of products that you do not store in your warehouses?

Packaging

 

Can I use my own packaging?
Will fragile items be safe?
Can you include extra items in the parcels?

Couriers and shipping

 

Do you offer next-day delivery?
Do I have to arrange courier services myself?
What couriers do you work with?
Where do you ship my orders from?
Do you provide cross-border shipping?
Is tracking included with my shipments?

Returns

 

Do you handle returned orders?
What happens if the order needs to be returned due to a picking or packing error?
Can you check returned items and prepare them to go back into stock?

Payments

 

How often am I invoiced?
What if I find an error on my invoice?