Frequently Asked Questions
General Information
Order fulfillment is receiving goods, then processing and delivering orders to customers. The process begins with an order placed by a customer and ends once the order is received. Additionally, order fulfillment also manages the return transaction.
A cloud-based supply chain management platform created for companies in the online retail sector. Frisbo enables them to automate logistical processes, manage warehouse procedures, shipping, and refunds, and sell in many countries, all from one dashboard.
You can sell and deliver your products the next day anywhere in Europe by keeping your stock in multiple locations, syncing them with various sales channels, and accessing local courier services. You also get real-time access to orders and inventory status while we take care of your entire operational process
Easy-peasy! Frisbo is a plug & play fulfillment service that fits perfectly with your online shop. All you have to do is to sync it with your online store, move your inventory into our European warehouse network and you are all set. We'll take care of everything.
Shop integration - All of your sales channels sync up automatically in one fulfillment dashboard, so you easily manage and track orders and stock in one place.
Inventory reception - Your products go from your supplier straight to our warehouse network, so all you see are orders heading out and profits coming in.
Inventory management - You keep tabs on your stock in one place, and the availability of your products is updated in real-time so you can bring more in before you run out.
Customer invoicing - Invoices are issued in your company's name, so your customers get your total brand experience.
AWB issuing - You always have a live overview of where your orders are to share with your customers in real-time.
Pick & Pack - When someone orders from you, our trained warehouse staff are notified, so they quickly pick the items for neat packing and safe dispatching.
Carrier relationship - Never bother with couriers. We handle everything for you, from negotiating rates to ensuring every order gets to your customers.
Returns management - We also re-circulate returned items into the flow, so nothing gets left behind unaccounted for.
Customer support - Our team of actual humans is at hand to help you when you, your orders, or customers get stuck or need assistance.
- Electronics
- Small home appliances
- Fashion items
- Toys
- Cosmetics
- Books
- IT products and components
- Children's apparel
- Non-perishable food and drinks
- Presents
- Pet food
- Home & decor excluding large-sized items
- Food supplements
- Accessories
- Sports apparel
We do handle international orders. The delivery prices might differ depending on the pickup and delivery location.
If you want to start selling your products in Europe, but you need to bring your products from overseas, we will recommend some of our partners to help you through this process.
No, we don't provide bonded warehouse facilities.
In Europe and beyond, our network includes more than 30 fulfillment centers. Contact our sales accounts to schedule a call and learn more about our fulfillment network.
Getting Started
Fill in the form on our website, then one of our specialists will contact you immediately and give you all the details about the onboarding process.
Yes. To request a demo of the Frisbo app, you must fill out the form on the website.
It may take 1 to 4 weeks from the time you sign the contract until you begin shipping through Frisbo. It depends on your selling platform, how fast you can ship your merchandise to our warehouse, etc.)
Indeed. Frisbo integrates with all major e-commerce platforms, so depending on the e-commerce platform ( see all our partners) you're running your website on, you'll be able to use our software for the orders you receive there.
Sure! Frisbo has integrations with the largest marketplaces on the market. Depending on the marketplace you sell on, you can use our software for orders received on this sales channel.
Fulfilling orders through Frisbo is the same as fulfilling orders yourself. We don't let your customers know that your orders are fulfilled through Frisbo. Plus, if you need custom packaging services, let us know, and we'll add them to our pick&pack service.
All the warehouses in our network have insurance for the merchandise they store. Additionally, you can choose to insure your parcels sent through courier.
Pricing
We charge for storage, order processing, delivery, and additional services (if you request them). Estimate costs using our online calculator or book a meeting with our sales accounts.
We issue a monthly invoice that covers all the services we provide for you.
No. The setup process is free of charge. Our specialists will assist you at every stage of the setup process.
Integrations
Shopify, Magento, WooCommerce, Vtex, PrestaShop, Bluegento, Zento, GoMag, ShopRenter, IdoSell, TeamShare, ContentSpeed, MerchantPro, and many more. Click here to see all our integrations.
Amazon, eMag, Allegro, A1, ChannelAdvisor, cs.cart, and we're still expanding. Check our Partners page to see all our marketplace integrations.
The technical support team will email you the API documentation to help you with the integration process.
Sure. If you have a custom-made platform, please schedule a call with our sales accounts and find out all the details.
Stock Control
You have full access to all your orders regardless of the sales channels in the Frisbo app.
With the order management software provided by Frisbo, you will get real-time access to the entire fulfillment process, access any logistical data on your stock, order, and shipments and have all the data at hand to keep your customers constantly informed.
Storage
Pricing applies to the theoretical volume of items, not actual occupied space. Rent after 30 days is calculated as daily pro rata.
Yes.
Yes. Some of our warehouses have specialized storage facilities. Please ask our sales team for more details.
The reception time of the goods in the warehouse depends on the number of items and SKUs. It usually takes 48-72h. However, for bigger volumes, please get in touch with our sales team.
If your stock arrives in damaged condition, our customer service will notify you right away and request your assistance in managing the merchandise.
Please make sure all your items have barcodes and provide at least two days' notice of the arrival of the goods before sending your inventory to us.
We store all types of products except for the products prohibited by law.
Packaging
Yes. We can pack your orders with your custom packaging.
Yes. We provide additional packaging for fragile items.
Yes.
Couriers and shipping
Yes. At Frisbo, we offer next-day delivery almost everywhere in Europe, thanks to Frisbo's largest European fulfillment network.
No. At Frisbo, we partner with the largest courier companies in 24 European countries. In addition, our algorithms will choose the best delivery channel based on the country you are selling to and the area where your customer is located.
- FanCourier
- SameDay
- DPD
- DHL
- UPS
- FedEx
- GLS
- InPost
- Hermes
- Packeta
- Postnl
- Postnord
- CeskaPosta
- SlovenskaPosta
- Swiss Post
- Livrare Nemo Express
- Poczta Polska
- Slovak Parcel Service
- Cargus Urgent
- MRW, Colissimo
- Post.at
- Post.li
- Posta.hr
- Ruspost
- Express One
- Muvi Express
As we constantly expand our partnerships, please check our Partners page for the complete list.
If you have stored your products in more than one of our warehouses, orders will be shipped from the warehouse closest to your customer's destination.
Yes. We provide cross-border shipping. However, suppose you usually have customers who buy from abroad. In that case, we suggest you store your products in a warehouse closer to them to avoid high delivery prices and eventually speed up the shipping time.
Yes, you will be able to track orders from when they leave the warehouse until they reach your final customers.
Returns
Yes. We provide you with a Returns App specially designed for you and your customers so that your returns are quickly returned to our fulfillment centers.
We love automation, but we're still humans. If the order needs to be returned due to a picking or packing error, we will definitely assume the return costs.
Unopened returns are automatically added to the stock. The returns made under the return policy are stored in a different inventory so the seller or our staff can examine them.
Payments
We issue a monthly invoice.
Please let us know as soon as you discover a mistake on your invoice so we can address it in due time.